It is a type of short customer survey which allows the customer to give their feedback about their experience when they visit to sonic. The feedback is important to the restaurants and many customers are allowed to participate in this survey.
The main aim behind that sonic survey is customer satisfaction. The information obtain after the survey is utilize to improve the quality of the product and service that they offer.
Sonic drive –in survey information:
After participating in the survey customer get the coupon which can redeem at sonic stores across the country during their next visit. it’s better to take survey online that help to improve qualities of the restaurant and help the customer too.
Only previous customer can allow by the company to take the survey because of the customer satisfaction.
Rules for participating the survey:
- A receipt of sonic restaurant is not older than 14 days.
- Customer should have their own mobile or any other device with excellent internet connection.
- Customer should have basic knowledge of English and Spanish languages.
When customer can possess all above information, he is capable to start next step of the survey and steps are as follows:
1. Open the official website on your device. After this customer find out the receipt which is not older than 14 days; the reason behind that is new information can improve the services.
2. After visiting the website second option is to choose the language English or Spanish if anyone chooses the Spanish language then select the blue link that to your survey page in Spanish; customer can choose only the language which is familiar with him.
Customer cannot change the language and can’t go back to change language setting so make sure that you are familiar or well known about the language.
3.After the language selection another step is invitation code this is an Id of your receipt after typing your Id number select the start button to start the survey.
Customer has to answer the questions. All questions are about latest experience at stores and the questions are as follows:
1. Level of satisfaction at the stores.
2. Menus which are ordered when visit at your last time
3.The drinks and food qualities.
4.The facilities provided by the staff.
4. After completing this question last step is to add your personal contact information. The customer has the option to allow sonic to send information such as offers; new product; promotions etc. If any one does not want this information, he or she can directly choose no option.
5. one validation code is displayed on the screen which is used to redeem of survey
After filling this all information customer can go to sonic drive in restaurant which visited by the customer at the last; then show the coupon to cashier and redeem it; remember that the coupon cannot be used to make purchase of different order. The validity of coupon is about 60days only.
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The survey can help the company to improve their qualities of products; service provided by the company which is leads customer satisfaction. And this happens only because of the feedback survey.