Chick-fil-a has survey program called as MyCFAvisit where the customer can take part in survey and this survey is used to increase the service qualities and products which improves company performance; its service; menu etc.
The one of important aim behind that is customer satisfaction. That is how customers are satisfied with service, product provided by company. After completion of the survey customer can get coupon which contains code for free redeem like sandwich. Which can be redeem to next visit of customer.
Procedure to connect with mycfavisit survey:
- Open the official website on your device.
- Enter the serial number which printed on the customer bill receipt.
- Next select start option.
- After this customer needs to fill information related to time and date of visiting.
- At the next step the survey is start.
- There questions which are present on customer screen customer have to answer the question honestly. According to this the changes are done.
- To submit the personal information like name; email id; mobile number etc.
- Once this all procedure is done customer get the email from chick-fil-a including the coupon code which used to get free redeem.
Following are questions at chick fil A survey:
1. Visit type:
Chick fil A has 3 types of visit that are drive thru; drive in; delivery.
2. Satisfaction of customer:
Is the customer satisfied with service or not.
3. Rate the employees of chick fil A
Customer need to rate the employees as there nature; behavior etc
4. About your visit
In this case they asked about the visits and team also wants to know how many time that you visited.
5. Visiting reasons:
The team also wants to know the reasons of the visiting. And reasons may newly open; or someone recommended; customer can choose the any reason or he may write his own reason.
Chick fil A app:
There some benefits of one app that is customer can get the free treat from the one app.
Advantages of the chick Fil A One app:
1. The customer can order the menu anytime anywhere without any problem.
2. The customer can replace the order.
3. There is no necessity to pay by cash customer can pay with the help of debit cards; credit cards etc.
Ways to connect with chick fil A:
Sending the feedback with website is sometimes not effective. In case of delaying the reply by customer service team, customers are preferring to talk to chick fil A customer service by phone.so they can speak directly and response are also fast from customer support staff.
Methods to connect:
1. To speak directly to staff customer make a phone call customer can also ask some question about fast food restaurants
2. Another method is composed a mail like business letter and complaint letter but it should be noted that the address should be proper.
Read More: MyBKExperience
The chick fil A survey not waste customer time. Customer just needs to respond the questions related to their visit. Chick fil A asses all the feedback and then they come to know what customers are feel and expect. This one of the most effective way to find out whether the service Mets customer satisfaction or not.